Refund policy

We want you to be completely satisfied with your purchase. If you're not, we're happy to accept returns and issue refunds under the conditions below.

Return Window

  • You may request a return or refund within 30 days of the delivery date (the date your order is delivered to you).
  • Requests made after 30 days cannot be accepted for refund or exchange.

Eligibility for Returns & Refunds

To qualify for a refund, the item must meet all of the following conditions:

  • Be in new, unused, and resalable condition (not installed, modified, or damaged).
  • Be in its original packaging (including all original boxes, bags, tags, labels, manuals, hardware, and accessories).
  • Include a copy of your original order confirmation or receipt (or proof of purchase).
  • Not be classified as a non-returnable item (see list below).

We do not accept returns of:

  • Used, installed, or modified parts
  • Parts that have been painted, altered, or damaged after delivery
  • Electrical/electronic components that have been connected or powered on (unless proven defective)
  • Special-order, custom-made, or custom-ordered parts
  • Clearance/sale items marked "Final Sale" or "All Sales Final"
  • Fluids, chemicals, gaskets, seals, or other consumables once opened
  • Any item explicitly noted as non-returnable on the product page or order confirmation

Refunds

  • If approved, we will refund the purchase price of the item (excluding original shipping fees).
  • Original outbound shipping charges are non-refundable.
  • Refunds are issued to the original payment method used for the purchase.
  • Once your return is received and inspected, we will process your refund within 5–10 business days. You will receive an email confirmation once processed. Depending on your bank or card issuer, it may take additional time for the credit to appear in your account.

Return Shipping & Restocking Fees

  • Customer is responsible for return shipping costs unless the return is due to our error (wrong item sent, defective upon arrival, etc.).
  • For returns not due to our error, a restocking fee of up to 20% may apply (especially for large/heavy items or if packaging is damaged/missing).
  • If we sent the wrong item or the part arrived defective/damaged, we will provide a prepaid return label and cover return shipping.

How to Initiate a Return

  1. Contact our customer support team via [email: support@yourwebsite.com / phone: XXX-XXX-XXXX / contact form on website] within 30 days of delivery.
  2. Provide your order number, photos of the item (if requested), and reason for return.
  3. We will review your request and send you return instructions (including any return authorization number/RMA if required).
  4. Ship the item back using a trackable shipping method (we recommend keeping proof of shipment).
  5. Once received and inspected, we will notify you and process your refund (or exchange, if preferred).

Defective, Damaged, or Incorrect Items

  • If you receive a damaged, defective, or incorrect part, please contact us within 7 days of delivery with photos of the issue and packaging.
  • In most cases, we will arrange a replacement at no extra cost or issue a full refund (including original shipping) if a replacement is not available.

Exchanges

  • We gladly offer exchanges for a different part (same value or with price adjustment) if the original item is eligible for return.
  • You are responsible for any price difference and return shipping unless the exchange is due to our error.

If you have any questions about this policy or a specific order, please reach out to our support team—we're here to help!

This policy applies to purchases made directly through www.ForjGear. Thank you for shopping.